Frequently Asked Questions (FAQ)

Got questions? We've got answers.

Welcome to the Express Hayward Movers FAQ page. Below you’ll find answers to some of the most common questions our customers ask. If you need further assistance, feel free to call us at 1-510-372-2563 or email info@expresshaywardmovers.com.

General Questions

What areas do you serve?

We proudly serve Hayward, CA and nearby areas including Ashland, San Lorenzo, Castro Valley, Fairview, and Union City.

What services does Express Hayward Movers offer?

We offer residential and commercial moving, apartment moves, local relocations, and specialty item moving.

Is your company licensed and insured?

we are fully licensed and insured for your protection and peace of mind.

How far in advance should I book my move?

We recommend booking at least 2 weeks in advance, especially for weekends and peak moving seasons.

Do you offer same-day moves?

based on availability. Call early in the day to check for same-day move options.

How can I get a moving quote?

Call us at 1-510-372-2563 or email info@expresshaywardmovers.com for a free, no-obligation quote.

Pricing and Payments

How do you calculate the cost of a move?

Pricing depends on factors such as distance, time, number of movers, and the size or weight of items.

Do you charge hourly or flat rates?

We offer both hourly and flat-rate options depending on your move type and preferences.

Are there any hidden fees?

No, we pride ourselves on transparent, upfront pricing with no hidden charges.

What forms of payment do you accept?

We accept cash, major credit cards, and certified checks.

Is a deposit required?

Yes, a small deposit may be required to secure your moving date, especially during busy times.

Should I tip the movers?

Tipping is optional but always appreciated for excellent service.

Moving Day Preparation

How should I prepare before the movers arrive?

Make sure your items are packed, clearly labeled, and accessible. Ensure walkways are clear for safety.

Can I help with the move?

For liability reasons, we ask that you allow our trained professionals to handle the heavy lifting.

Do I need to be there during the move?

we recommend having someone present to provide access and answer any questions.

What happens if I’m not fully packed?

We can help with last-minute packing for an additional fee, but this may extend the moving time.

Will you disassemble and reassemble furniture?

Yes, our team can disassemble and reassemble standard furniture upon request.

Do you move during rain or bad weather?

Yes, we operate in most weather conditions and take precautions to protect your belongings.

Packing and Supplies

Do you provide packing services?

Yes, we offer full and partial packing services, depending on your needs.

Can I buy packing materials from you?

Absolutely. We offer moving boxes, tape, bubble wrap, and other essential supplies.

How should I pack fragile items?

Use bubble wrap or packing paper and place them in sturdy boxes with padding. We can also handle fragile packing for you.

Do you pack electronics or appliances?

Yes, we safely pack electronics and help prepare appliances for transport.

How long does packing typically take?

It depends on the size of your home, but we can usually pack everything within a few hours.

Can I leave items in drawers?

We recommend emptying drawers, especially for heavy or delicate items, to prevent damage during transit.